Handbook of Total Quality Management

This book is one of the few texts devoted to the subject of total quality management which has generated interest world wide. The material is based on research work carried out by the authors over the last 10 years. The book provides managers with sound practical advice on how to initiate and implement total quality management. It imparts comprehensive knowledge on quality management concept, philosophy, its components, development and implementations using structured and illustrative case studies.

R.P. MOHANTY is Chairperson and Dean of I.T.M. Group of Institutions, Mumbai. He has 40 years of work experience (30 years in academics, both in India and abroad plus 10 years in industry in top management position of The ACC Ltd., Mumbai as Corporate Head of HR). He has been a visiting professor to many international institutes and universities. He is a fellow of Indian National Academy of Engineering and Institution of Industrial Engineers (India). He has received Sir Visvesvaraya award for his outstanding contribution in the field of Engineering & Management. He is also a recipient of Lilian Gilbreth award for his profound contribution in the field of Industrial Engineering & Productivity Movement in Indian industries.

R.R. LAKHE is currently Director of Shreyas Quality Ltd., a consulting firm providing services to many clients across the country. He is also a member of many professional associations such as Institution of Engineering, ISTD, ISTE, IIIE, IIPE, IAPQR and IES.